Report a Problem

The nature of PDFs means that things might not always run as smoothly as we would all hope. It is almost impossible to create a system that works perfectly across all the different computer systems.

If you are experiencing problems then please read this page carefully and, if necessary, send an email using the form below.

Before sending an email please read the help page on downloads.

Your Name (required):

Your Email (required):

I have Adobe Acrobat Reader installed (this includes mobile devices)

 Yes No

If you can't tick this box then please check the information here before sending an email.

Which MiniGUIDE are you having problems with?

Please describe the problems you are experiencing:
- does the PDF appear in a window on your computer?
- can you see all the pages?
- have you lost the PDF after downloading?
- have you tried downloading it for a second time (you won't be charged)?
- is your printer struggling to print the PDF?
Answers to most of these problems are here.