Report a Problem

The nature of the MiniGUIDE technology means that things might not always run as smoothly as we would all hope. It is almost impossible to create a system that works perfectly across all the different computer systems.

If you are experiencing problems then please read this page carefully and, if necessary, send an email using the form below.

Before sending an email please read the help page on downloads.

Please include your Rockfax User Name and Email Address

Rockfax User Name
Your Email
I have a copy of Adobe Acrobat Reader version 4 or later
If you can't tick this box then please check the information here before sending an email.

Please include as much information as possible below

Which MiniGUIDE are you having problems with?
Please describe the problems you are experiencing:

- does the PDF appear in a window on your computer?

- can you see all the pages?

- have you lost the PDF after downloading?

- have you tried downloading it for a second time (you won't be charged)?

- is your printer struggling to print the PDF?

Answers to most of these problems are here
If you have received a confirmation email from your order titled
Thank you, You've paid
then please cut and paste the text from that email here: