Posting this here as I know a fair few people on here cycle too ... and if I signed up for a bike forum and started waxing lyrical everyone would probably assume it's spam.
I have a Whyte road bike (whyte suffolk to be precise), which is excellent and has been a lovely bike to ride. I've used it for road cycling and overnight/lightweight touring.
Anyway, I fitted a child seat to the bike and crushed the frame (in fairness i followed the seat torque values). The bike seat manufacturer suggested I contacted Whyte. I contacted them, not to making a complaint but completely owning my mistake and only asked if the suggested torque of 8nm is an unreasonable amount of force to apply to their seat tubes so I can reply to the bike seat manufacturer.
They immediately offered me a completely free replacement frame. Amazing. Literally never even dreamt of this as an outcome. They are a British company and make excellent bikes which is enough reason on it's own but I was blown away by their customer support. Every email was immediately answered by a human. I'm definitely going to buy another Whyte bike and if you're in the market for a new bike, I couldn't recommend them more highly!
https://whyte.bike/
Post edited at 11:28