Hello!
First time poster here, please let me know if I'm messing up somehow, and I'll try to rectify.
To my problem: I just purchased a Terra Nova Laser compact 2 (all season) at a bargain price from an official (Swedish) retailer. The shop is quite generous, allowing customers to test-pitch the tents outdoors while keeping the right to return, so off I went to try it out. It pitched nicely, but when I measured the headroom I got 85-86cm rather than the stated 95! As a 6'4-6'5 camper, that's not quite good enough.
The tent I bought was last in stock and I can't find a replacement at a similar cost, so I was rather hoping to get it replaced under Terra Nova warranty and avoid a clean refund. When reaching out, both manufacturer and retailer seem properly confounded but unwilling to help in any concrete way.
So my question to you Laser Compact owners out there: do you also have less head room than promised, or is my tent the result of a one-off manufacturing error? Or, do you know of some peculiar pitching faux pas that I may have committed to get these measurements (I cannot imagine what that would be)? If it helps, I think I've pinpointed the manufacturing year to 2022.
Thanks in advance!
Post edited at 09:07